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Please note that the OFT does NOT have the power to assist or advise consumers on an individual basis.
For more information on the role of the OFT, please see our FAQs.
If your enquiry relates to an individual dispute with a trader or you require advice about your consumer rights, including scams, please contact the Citizens Advice Consumer Service.
If you need to contact the OFT directly, please see our contact page or email enquiries@oft.gsi.gov.uk.
We hope you find our website provides accessible and clear information. Your comments would, of course, be very welcome - please use the form below for feedback about the website only. For all other queries, please email enquiries@oft.gsi.gov.uk.
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