Contact us

The OFT cannot provide advice or assistance to individual consumers or traders. If you require consumer advice, information on specific consumer rights or wish to make a consumer complaint against a trader, please visit www.adviceguide.org.uk or call the Citizens Advice consumer helpline on 08454 04 05 06.

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Before you contact us

We receive lots of common enquiries. For answers to these, please see the FAQs section.  The Citizens Advice consumer service provides free, confidential and impartial advice on consumer issues. Visit www.adviceguide.org.uk or call the Citizens Advice consumer helpline on 08454 04 05 06.

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Enquiries relating to Competition Act 1998

In certain industries, the sectoral regulators (see list below) have been given 'concurrent powers' to apply and enforce competition law. If your complaint concerns anti-competitive practices or behaviour in one of the sectors listed below, contact the sectoral regulator first as they will be best placed to address your concerns.

• Communications - Ofcom
• Gas and Electricity - Ofgem
• Water and Sewerage - Ofwat
• Railways - ORR
• Air Traffic Control Services - CAA

Please note the OFT does not oversee other sectoral regulators and is not responsible for supervising their actions or reviewing their decisions. If you are unhappy with a decision made by one of the sectoral regulators you should contact the regulator concerned.

For more information, please see Competition Act 1998 - brief overview.

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Telephone and call charges

For consumer advice, information on specific consumer rights and to make a consumer complaint against a trader please contact the Citizens Advice consumer helpline on 08454 04 05 06.

For all other enquiries including guidance on the work of OFT and to report anti-competitive or other behaviour by business, please contact the Enquiries and Reporting Centre on 0845 7 22 44 99. Please be aware that OFT cannot provide advice or assistance to individual consumers or traders. You may also wish to note that calls to this enquiries line are recorded for training and quality assurance purposes. These recordings are erased after six months from the date of the call. See more information about the OFT's data protection policy.

Calls to the OFT are charged at no more than four pence per minute from a BT landline and may be free depending on your call plan. Call charges from other landline providers or mobile phones may vary. Please check the rate with your phone provider.

For the OFT switchboard or to contact OFT Enquiries and Reporting Centre via the switchboard, please ring 020 7211 8000.

For copies of leaflets and reports published by OFT, please ring 0800 389 3158. These can also be downloaded or ordered from our publications page.

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Email

For consumer advice, information on specific consumer rights or to make a consumer complaint against a trader please visit the Citizens Advice consumer service on www.adviceguide.org.uk.

For all enquiries, guidance on the work of OFT and to report anti-competitive or other behaviour by a trader or traders, please email enquiries@oft.gsi.gov.uk. Please be aware that the OFT cannot provide advice or assistance to individual consumers or traders.

Copies of leaflets and reports published by OFT can be downloaded from our publications page.

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Post

For all enquiries, guidance on the work of OFT and to report anti-competitive or other behaviour by a trader or traders, please write to:

Enquiries and Reporting Centre
Office of Fair Trading
Fleetbank House
2-6 Salisbury Square
London
EC4Y 8JX.

Please be aware that the OFT cannot provide advice or assistance to individual consumers or traders.

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Where we are

You can find us at: 

Fleetbank House
2-6 Salisbury Square
London
EC4Y 8JX

View PDF version of map (pdf 33 kb).

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The OFT in Scotland

The Office in Scotland has a representative role. For consumer advice visit  www.adviceguide.org.uk or call the Citizens Advice consumer helpline on 08454 04 05 06.

For Consumer Credit enquiries please contact the OFT Enquiries & Reporting Centre on 08457 22 44 99.

To contact our office in Scotland:

• telephone 0131 220 5930
• email our Representative in Scotland kyla.brand@oft.gsi.gov.uk  
• write to 23 Walker Street, Edinburgh EH3 7HX.

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Complaints about the OFT

If you have a complaint about the OFT, our procedures or our handling of your case, please refer to our complaints procedure.

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Feedback about our website

If you have any questions or comments about our website, or want to suggest anything we could add or improve, please fill in our feedback form. 

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