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Download more information - The OFT's Consumer Codes Approval Scheme has now been closed

From April 2013, under changes to the consumer landscape protection regime, introduced by Government, the OFT will no longer be responsible for approving consumer facing codes of practice.  The Government has invited the Trading Standards Institute (TSI) to operate a successor scheme to the Consumer Codes Approval Scheme. You can find further details of the TSI scheme here.

The Office of Fair Trading's Consumer Codes Approval Scheme (CCAS) was designed to make buying and selling better for everyone. It helped consumers choose businesses that have promised to provide a higher standard of customer service than required by law, including better protection in the event that something goes wrong. It gave businesses the chance to show their commitment, by displaying the OFT Approved code logo.

Videos

The following clips provide useful advice on how to protect yourself when making a purchase. Why not visit the OFT’s YouTube channel for other useful videos.

Leaflet reference Publication title and description
oft1145 Buying goods and services? (January 2010)
An overview of the OFT Approved code of practice
Buying Goods and Services? (pdf 223 kb)
oft772 Buying from someone at home? (January 2010)
Things to check when buying from home. Look out for the DSA/OFT Approved code
Buying from someone at home (pdf 343 kb)
oft1048 Using a commercial debt management service? (January 2010)
A guide explaining the Debt Managers Standards Association Ltd (DEMSA) / OFT Approved code
Using a commercial debt management service (pdf 228 kb)
oft1163 Looking to Move? (January 2010)
Things to check prior to moving home. Look out for the British Association of Removers (BAR) / OFT Approved code logo
Looking to move? (pdf 441 kb)
oft776 Treated unfairly? (January 2010)
A guide to making a complaint under the Consumer Codes Approval Scheme
Treated unfairly (pdf 510 kb)
oft390 Consumer Codes Approval Scheme core criteria (March 2008)
Core criteria and guidance
Consumer Codes Approval Scheme (pdf 283 kb)


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