Consumer codes of practice

Your business could improve its reputation for customer service by signing up to a code of practice that’s been approved by the OFT under the Consumer Codes Approval Scheme (CCAS).

A code of practice is a set of rules that businesses agree to follow. It is usually operated by a trade association or similar body, known as the code sponsor. If the sponsor can prove the code meets the OFT's criteria, we can approve the code. Businesses signed up to an OFT approved code can then use the 'OFT approved code' logo in their marketing.

By approving consumer codes, we give consumers a way to identify businesses that have pledged to treat them fairly if they have a problem, and we encourage businesses to deliver high standards of customer service.

We have approved a number of codes, and are keen to encourage new applications from code sponsors.

To find out more, including a list of codes we have approved so far, see the Consumer Codes Approval Scheme area of the site.

Download the Consumer Codes Approval Scheme (pdf 165 kb)

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