Case closure summaries

We publish closed case summaries because they are indicative of how the OFT might approach similar cases, and we hope they will be useful to complainants and industry alike. The summaries do not necessarily set out the full reasons the OFT has for closing a case. Nor will they reflect all the kinds of cases that we handle. You should also refer to the OFT's decisions.

If you would like to discuss the principles underlying a particular summary in more detail please contact the case officer mentioned in relation to that case. Comments should be emailed to the case officer in the first instance.

The date in brackets refers to the month in which the case was closed.