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Consumer enforcement current cases

Not all of the OFT's ongoing consumer enforcement work is publicly available, this page only lists those investigations in the public domain.

The OFT's enforcement role is changing!

From 2 April 2013, under changes to the consumer protection regime introduced by Government, there will be a greater role for the local authority Trading Standards Services in the enforcement of consumer protection law at national level. The OFT will retain all of its current consumer enforcement powers but will tend to use them where breaches of consumer protection law point to systemic failures in a market. This means cases will more often be taken against a number of firms in a market, rather than cases against individual firms, unless changing the behaviour of one firm would set a precedent or have other market-wide implications.

The OFT will also retain its leadership role for the Unfair Terms in Consumer Contracts Regulations 1999 although the Trading Standards Services will have equal enforcement powers.  

In the first instance consumers are encouraged to contact Citizens Advice regarding any problems they may have in buying goods or services.


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