Case Reference: Carcraft - CRE-E//25462
Complainant: Office of Fair Trading ('OFT') (own-initiative investigation).
Investigation into: CC Automotive Group Limited trading as Carcraft, company registration number 00819414, with a registered office address at Nixon Street, Rochdale, Lancashire, OL11 3JW (www.carcraft.co.uk) and related companies.
Case opened: May 2009
Case closed: October 2011
The OFT had concerns about a number of CC Automotive Group Limited's business practices in relation to the sale of vehicles, finance and after-sale guarantees.
The Enterprise Act 2002, The Consumer Protection from Unfair Trading Regulations 2008 ('CPRs'), The Unfair Terms in Consumer Contracts Regulations 1999 ('UTCCRs'), The Consumer Credit Act 1974 ('CCA'), The Sale of Goods Act 1979 ('SoGA'), The Supply of Goods and Services Act 1982 ('SoGSA'), The Supply of Goods (Implied Terms) Act 1973 ('SoGITA').
This investigation was opened by the OFT on its own initiative to investigate the business practices of CC Automotive Group Limited trading as Carcraft ('Carcraft'), a national second-hand car dealer. The company has 11 showrooms in England and Wales and advertises itself as the UK's leading car supermarket.
As part of its investigation, the OFT reviewed consumer complaints and information provided to it by Carcraft and its commercial partners.
As a result of its investigation, the OFT formed a view that Carcraft was operating in breach of certain consumer protection legislation, including the CPRs, SoGA, SoG(IT)A, SoGSA and UTCCRs. In particular, the OFT believed that Carcraft:
Carcraft fully cooperated with the OFT's investigation. Further to its investigation, the OFT consulted with the company, its officers and a number of associated companies with a view to ensuring that the alleged infringements were not continued or repeated. The OFT warned Carcraft that it would consider applying to the court for an enforcement order, should satisfactory undertakings not be agreed.
Whilst the company, its officers and associated companies did not accept that their business practices breached the law and contended that they had already made a number of unprompted changes to the business and were implementing others, they agreed to sign undertakings to address the OFT's concerns, which the OFT accepted. Undertakings were voluntarily given, without any admission of any breach of the law, by Carcraft, its officers and the following associated companies - All in One Finance Limited, UK Car Group Limited, Pennine Metals A Limited and Pennine Metals C Limited.
The Undertakings require that Carcraft does not continue or repeat the alleged conduct of concern in this case. For example, the company has agreed:
During the course of its investigation, the OFT was provided with investigative assistance by a number of Trading Standards Services, including Rochdale Trading Standards Service.
Any consumers who are concerned about their dealing with Carcraft or who need advice, should contact Consumer Direct.
Team Leader: Michael Lambourne (020 7211 8568, firstname.lastname@example.org)
Project Director: Aileen Armstrong (020 7211 8827, email@example.com)
Senior Responsible Officer: Cavendish Elithorn (020 7211 8170, firstname.lastname@example.org)
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