Consumer Codes Approval Scheme
The Office of Fair Trading’s Consumer Codes Approval Scheme (CCAS) makes buying and selling better for everyone. It helps consumers choose businesses that have promised to provide a higher standard of customer service than required by law, including better protection in the event that something goes wrong. It gives businesses the chance to show their commitment, by displaying the OFT Approved code logo.
OFT Approved codes for consumers
Are you a consumer? Find out how OFT Approved codes can give you benefits that go beyond those provided in law and ensure you receive the level of service you deserve.
Search for a trusted business in your areaOFT Approved codes for businesses
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Important announcement about the Consumer Codes Approval Scheme
The Government in its consultation response on institutional changes for provision of consumer information, advice, education, advocacy and enforcement has decided to invite the Trading Standards Institute to establish a successor to the CCAS from April 2013 on a self-funding basis. In the meantime, the OFT will continue to maintain the CCAS for the existing members and to progress well-advanced applications. Discussions with code sponsors are continuing on the development of the new scheme and the TSI will be consulting widely on a mechanism for self funding.
Business Area
Find out more about the benefits of OFT Approved codes and how to apply through your trade body.
Trade Body Area
If you’re a trade body, find out about becoming a code sponsor here and what an OFT Approved code can do for you and your industry.
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