Consumer Codes Approval Scheme (This scheme has now been closed)
From April 2013, under changes to the consumer landscape protection regime, introduced by Government, the OFT is no longer responsible for approving consumer facing codes of practice. The Trading Standards Institute (TSI) is now operating a successor scheme to the Consumer Codes Approval Scheme. You can find further details of the TSI scheme here.
The Office of Fair Trading's Consumer Codes Approval Scheme (CCAS) was designed to make buying and selling better for everyone. It helped consumers choose businesses that have promised to provide a higher standard of customer service than required by law, including better protection in the event that something goes wrong. It gave businesses the chance to show their commitment, by displaying the OFT Approved code logo.
OFT Approved codes for consumers
OFT Approved codes for businesses
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Important announcement about the Consumer Codes Approval Scheme
The Government in its response on institutional changes for provision of consumer information, advice, education, advocacy and enforcement has decided to invite the Trading Standards Institute to establish a successor to the CCAS from April 2013 on a self-funding basis. The TSI has now announced the new code approval criteria for its scheme. The TSI will shortly be inviting existing code sponsors to transfer to the new scheme and then aim to open the scheme to potential new sponsors as soon as possible thereafter.
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